Return Policy

Return Policy

At Mooro, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help. Please review the return process and conditions below.

Return Window

You may request a return within 100 days of receiving your order.

Common Return Reasons & Solutions

  • Defective or Quality Issues:
    If your product is defective or has a quality issue, we’ll send you a replacement free of charge.
  • Wrong Size or Color Ordered:
    You may return or exchange the product. Return shipping fees are your responsibility.
  • Changed Your Mind:
    Returns or exchanges are accepted. Buyer covers return shipping costs.
  • Wrong or Missing Item:
    If you received the wrong item or something is missing, we’ll send you the correct item at no extra cost.
  • Parcel Damaged on Arrival:
    We will send a free replacement for any items damaged in transit.
  • Incorrect Shipping Info Provided:
    Please contact us immediately for corrections. We are not liable for losses due to incorrect addresses.
  • Other Issues:
    Please reach out to our support team for a personalized solution.

How to Return Your Order

  1. Contact Us: Email info@mooro.com within 100 days of receiving your order. Include your order number and reason for return.
  2. Get Return Approval: Our customer service will confirm your request and provide the return address. Returns must be sent within 14 days of approval.
  3. Prepare & Ship: Pack the items securely in their original condition and ship them to the address provided. Share the tracking number with our support team.
  4. Refund: After receiving and inspecting your return, we’ll issue your refund within 5 business days to your original payment method.

Non-Returnable Items

  • Pre-order items
  • Used or damaged items not caused during delivery
  • Items not returned in original condition or packaging

Damaged on Arrival?

If your product arrives damaged:

  • Take clear photos showing the damage and shipping label.
  • Email the photos and your order details to info@mooro.com within 5 days of delivery.
  • We’ll send a replacement at no cost. If a second issue occurs, a full refund will be issued.

Need Help?

Our support team is available Monday–Friday. Contact us at info@mooro.com for any questions or return-related assistance.

Note: Returns must be pre-approved. Unauthorized returns will not be accepted.

Thank you for choosing Mooro. We appreciate your business and are committed to ensuring your satisfaction.